Post by account_disabled on Feb 22, 2024 3:42:03 GMT -5
Help Desk Analysts are also known as Support Analysts . Basically, they offer support regarding software and hardware problems for individuals or companies. Knowing what Help Desk is, we can already imagine that not just any professional will be successful in this area. Some characteristics must be observed when hiring a professional for this area. We will mention some below. 1. Know how to work under pressure Working in a Help Desk area can be very stressful and require a lot of flexibility on the part of the employee. . Customers are different and have different profiles. There are those who say little and therefore make the analyst's job difficult to discover the problem, while there are those who – even if the problem is small – will complain a lot. Furthermore, depending on the day, the volume of calls entering the Help Desk system can be very high , which can “drive analysts crazy”.
Therefore, the professional must remain calm and focused on their purpose , so that, regardless of the client's profile and the number of requests, they can work well. 2. Have an aptitude for teamwork Another important point is knowing how to work as a team. The Help Desk analyst is charged for his individual performance, but also for his group goals . In addition, he needs to help his colleagues in their Lebanon Mobile Number List roles, helping to provide the best customer service possible . Therefore, knowing how to work as a team is essential when we are talking about this type of position. 3. Be easy to learn Another desirable characteristic is fast learning . Working with a Help Desk means having to learn new techniques frequently . You can't think you already know enough. You need to be humble to learn new things and have the desire to improve, otherwise your Help Desk analysts will become obsolete. 4. Have good knowledge in the IT field In the case of the Help Desk being used in the IT sector , the professional needs to have a lot of knowledge in the IT area.
He may, for example, have a background in information systems, computational engineering or computer science. A professional who does not have a degree in this area but has some technical training and has already worked in the sector can also be a good choice. When carrying out the selection process, analyze the CV, but also ask technical questions and propose practical challenges for the candidate to analyze. Sometimes, professionals with a degree in the field know less than candidates who learned everything on their own. Therefore, without prejudice. 5. Be empathetic When we work with any type of service, empathy is the watchword. If you've ever been in the situation of needing to resolve a problem with a product (defective product, for example) and the customer service agent didn't give you due attention, you know what we're talking about. Empathy is the art of putting yourself in someone else's shoes . When the professional is able to do this, he knows exactly how to deal with the situation.
Therefore, the professional must remain calm and focused on their purpose , so that, regardless of the client's profile and the number of requests, they can work well. 2. Have an aptitude for teamwork Another important point is knowing how to work as a team. The Help Desk analyst is charged for his individual performance, but also for his group goals . In addition, he needs to help his colleagues in their Lebanon Mobile Number List roles, helping to provide the best customer service possible . Therefore, knowing how to work as a team is essential when we are talking about this type of position. 3. Be easy to learn Another desirable characteristic is fast learning . Working with a Help Desk means having to learn new techniques frequently . You can't think you already know enough. You need to be humble to learn new things and have the desire to improve, otherwise your Help Desk analysts will become obsolete. 4. Have good knowledge in the IT field In the case of the Help Desk being used in the IT sector , the professional needs to have a lot of knowledge in the IT area.
He may, for example, have a background in information systems, computational engineering or computer science. A professional who does not have a degree in this area but has some technical training and has already worked in the sector can also be a good choice. When carrying out the selection process, analyze the CV, but also ask technical questions and propose practical challenges for the candidate to analyze. Sometimes, professionals with a degree in the field know less than candidates who learned everything on their own. Therefore, without prejudice. 5. Be empathetic When we work with any type of service, empathy is the watchword. If you've ever been in the situation of needing to resolve a problem with a product (defective product, for example) and the customer service agent didn't give you due attention, you know what we're talking about. Empathy is the art of putting yourself in someone else's shoes . When the professional is able to do this, he knows exactly how to deal with the situation.
