Post by account_disabled on Apr 30, 2024 6:23:22 GMT -5
Chatbot is that type of clinic service: “Type 1 to schedule an appointment; Enter 2 to cancel an appointment; Press 3 to speak to an attendant.” If the person doesn't type correctly, the bot will not be able to interact. 2. Chatbot based on Artificial Intelligence This type of chatbot is more modern and considered a chatbot with humanized service. This is precisely when the conversation seems to “flow more naturally”, to the point where the person thinks they are talking to someone else. This is possible thanks to Artificial Intelligence, a system made up of algorithms and artificial neural networks that are capable of simulating a human conversation.
A recent example of this type of AI is OpenAi's ChatGPT or Google's Bard. Even though it is necessary to pre-program the conversation, the difference is that this chatbot can learn as it interacts with the human. New phrases and words are stored in your database, making the Hospitals Email List conversation more fluid and natural. To make the chatbot even more humanized, it is possible to add a name and avatar according to the company's proposal, generating greater proximity to customers. Find out more: How to have humanized service with a chatbot What is a chatbot for? As we have seen, the chatbot is used to send an automatic message to the customer and optimize the exchange of information.
However, in addition, it can be used for different functions in the company, such as: In marketing : through a service to capture and nurture leads (potential customers) and collect data that can help with campaigns. In sales : whether in the prospecting stage, the sale itself and also post-sales - including invoice collection -, which improves the experience of customers who do not like being billed by other means, such as the telephone). In service: the chatbot can serve the customer 24 hours a day, every day of the week. And, it is also possible to include a quick satisfaction survey to evaluate the service.
A recent example of this type of AI is OpenAi's ChatGPT or Google's Bard. Even though it is necessary to pre-program the conversation, the difference is that this chatbot can learn as it interacts with the human. New phrases and words are stored in your database, making the Hospitals Email List conversation more fluid and natural. To make the chatbot even more humanized, it is possible to add a name and avatar according to the company's proposal, generating greater proximity to customers. Find out more: How to have humanized service with a chatbot What is a chatbot for? As we have seen, the chatbot is used to send an automatic message to the customer and optimize the exchange of information.
However, in addition, it can be used for different functions in the company, such as: In marketing : through a service to capture and nurture leads (potential customers) and collect data that can help with campaigns. In sales : whether in the prospecting stage, the sale itself and also post-sales - including invoice collection -, which improves the experience of customers who do not like being billed by other means, such as the telephone). In service: the chatbot can serve the customer 24 hours a day, every day of the week. And, it is also possible to include a quick satisfaction survey to evaluate the service.
